I want to take a moment to speak to you honestly and with care.
If you’ve been rocking with Zen in a Jar for a while, you know that customer experience has always been at the heart of everything I do. The scents, the stories, the feeling you get when someone stops you and asks, “What ARE you wearing?”— that matters to me deeply.
And because it matters, I also have to be real about something.
I’ve found myself reaching out to customers more than I’m comfortable with — apologizing for shipping delays and trying to play catch up. And while I will always make it right, the truth is: the data is speaking. There will always be some obstacle that comes up to throw things off and the the truth of the matter is, if one thing can throw things into chaos consistently, the system is broken as a whole. Awareness is one thing, but now it’s time to address it. Believe me, pausing takes courage but it’s necessary.
And one thing about me — I trust the data above emotions, my preferences, and personal narratives.
And instead of pushing through, overextending myself, or compromising your experience, I’m choosing to pause this line of business, listen, and realign. Many of you know my cortisol journey, and I refuse to go down that road again.
So here’s what that means:
Starting this Sunday night at 11:59 pm, I will be pausing online orders.
This pause will be temporary as I take the time to realign intentionally. I’ll keep you updated every step of the way.
During this time, I’ll be:
• Fulfilling and catching up on all existing orders with care
• Evaluating how individual online sales fit into the future of the brand
• Refocusing on the parts of Zen in a Jar that are thriving — like our fragrance bars, custom event favors, wholesale, and brand collaborations
• Rebuilding this side of the business in a way that feels sustainable, elevated, and aligned — no more constant cycle of catching up
Because you deserve a brand that feels as good behind the scenes as it does when you open the bottle.
And I’m committed to building exactly that — for you and for myself.
You might be wondering what this looks like behind the scenes.
Scaling a product-based business requires significant capital — from raw materials to packaging to labor. And as costs have increased across the board, I’ve had to take an honest look at what is sustainable without compromising quality or experience.
This pause allows me to make decisions from a place of strategy — not pressure.
My commitment to you is that this is not a disappearance — it’s a refinement.
Zen in a Jar is evolving, and I’m allowing the next chapter to take shape with intention.
If you’ve been following along, you know I do this without ego, which makes it easy to share. You’ve seen me traveling and bringing our fragrance experiences into rooms, retreats, and celebrations in real life. That work has made it clear where the magic is strongest right now — in connection, in experience, in energy.
And I want to build from there.
