Refund policy

General Policy

All sales are final.

Due to the nature of our ‘made to order’ products, we are unable to accept returns for refunds or exchanges for any reason.

Resolution for Order Errors

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If more than 3 days have passed since your order was delivered, we will be unable to offer recourse of any sort.

Should there be such an issue with your purchase, please reach out to us at support@zeninajar.com and we will be happy to assist.

Processing Period

Your satisfaction is our goal and we truly believe that you will love our products!

Please keep in mind, all items are hand crafted. Please allow up to 10 business days for your items to be consciously made with love, and carefully packaged for shipping. If 10 business days have passed and your product has not shipped yet, please reach out to us at support@zeninajar.com.

Due to demand and the nature of our made-to-order business, there are times where the standard 10 business day processing period does expand. If that is the case, we will make effort to notify our customers via our social media channels.

Please note: We pre-purchase all shipping labels prior to shipping your product. All orders will receive shipment notifications, in some instances, up to a week prior to the order leaving us. 

Questions

If you have any questions about any of our products, please feel free to contact us at support@zeninajar.com.

Zen in a Jar is not responsible for any individual reaction to any particular ingredient used in the making of our products.